Frequently Asked Questions
Q. How much does delivery cost?
A. Standard Delivery charge for Australian orders is $8.25 (Inc GST).
Q. Where do you deliver?
A. We currently deliver within Australia only. Please note as a signature is required, we cannot deliver to a P.O. Box or Locked Bag address.
Q. How long will it take for my order to be delivered?
A. In all, up to about 7 working days but most are delivered within this time. 99% of orders are sent out by the next business day. Orders are sent via our carrier XL Express who aim to deliver your parcel within 1-5 working days of us lodging it. Please consider that we don’t post out nor do XL Express deliver on weekends. We cannot guarantee delivery timeframes and have been provided a guide only.
Q. Will I get an email confirmation once my order is placed?
A. Yes. Once your order is placed, an automated email is generated and sent to you to confirm that your order has been received, including a list of the items you have ordered. Please note that your credit card details are not sent in any emails from us. We also recommend that you never send your credit card details via email.
Q. I sent you an email. How long before I get a reply to my email enquiry?
A. We endeavour to answer all emails within 1-2 business days. We are always more than happy to respond to order inquiries.
Q. Why do I need to sign up for an account in order to place an order?
A. Signing up for an account with Oil Garden allows you to keep track of your order, as well as the ability to view your previous orders placed with Oil Garden. It also allows Oil Garden staff to quickly search and reply to any queries you may have about your order.
Q. How secure is my credit card information?
A. Your credit card payment will be conducted directly via the Payment Express payment facility over a Secure Socket Layer (128 bit SSL) connection. Oil Garden does not store Credit Card information, or have access to your Credit Card details. Any payments made to this website will appear on your credit card statement as Heritage Brands
FOR ALL INTERNATIONAL ORDERS PLEASE CONTACT US DIRECT ON
Customer Service Department:
Ph: 1300 650 981