Customers can be assured they will continue to be able to send and receive parcels through our dedicated road freighter network. However due to the COVID-19 situation, there are some freight impacts that have resulted in some delays, and we have an increased volume of online orders. Please allow an additional 1-2 business days to receive your order. Please be assured we are working particularly hard during this time to ensure your orders are processed and delivered as quickly as possible.
Orders are usually processed and dispatched within 24 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery will take between 2-4 business days within Australia and 7-10 business days internationally.
During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.
It will cost $9.95 to ship your order if it is less than $75. Orders over $75 do not incur a delivery fee. For international delivery, your delivery cost is calculated based on the delivery country.
After your order has been dispatched, you will receive an email with all the tracking details. Majority of our online orders are dispatched using Star Track and you can track the parcel on their website www.startrack.com.au.
To ensure we are offering the best customer service experience, we are upgrading our international shipping process.
Therefore we are only offering international shipping to the following countries:
We really appreciate your patience during this time and will be shipping to your door again very soon.
In the meantime you can shop our products in your country here:
If your order hasn’t yet been shipped, we may be able to amend the delivery address. Please get in contact with our customer service team as soon as possible to let them know the issue. Please ensure you have the order number included in your message.
The parcel will be left in a secure location if possible. If there is nowhere secure enough to leave the parcel, the delivery driver will leave a card and you will need to contact Star Track to organise another delivery.
Yes, we can deliver to PO Boxes, military addresses and Parcel Lockers.
Yes, if you are home when the parcel is delivered, you will be asked to sign for the delivery.
Please contact our Customer Service Team here
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.
You are responsible for ensuring to comply with laws and regulations of the country of destination. Oil Garden, does not have any responsibility on these additional charges that may apply.
Please refer to the government department for your country
Products classified as Dangerous Goods are at risk of being rejected by certain countries. Aerosols, for example, cannot go via Air internationally.
This item has Free Domestic Shipping applied to it. This means that if you order this item, all items in your cart will be shipped for free within Australia.
Yes, it is $15.00 for Australia.
If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling charges. Items must be returned in their original condition and packaging; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids please contact us first to discuss as they cannot be sent via Australia Post.
Please download, print and fill out this form to include with your return
